Exceexperience

Terrible service. The address provided by the platform app was incorrect, which delayed the car pickup. Euro car staff were rude. Still waiting for a refund.

They didn't show me the contract before asking for my credit card. I communicated with the car rental platform about this issue, which took twenty minutes. The clerk was very unhappy and said I wasted her time.

Terrible! I emphasized many times that I didn't need insurance since I had already bought it in my home country! They still insisted that because I was under 25, I had to buy an additional young driver insurance! The communication was difficult as everything was in Italian! Even though I showed them the entire policy from the rental platform stating I didn't need insurance, they forced it on me! When I contacted the rental platform later, I found out I was forced into buying it. What was the point of purchasing the insurance back home? Just to waste money? They even switched my car.

There was only one staff member at the counter at the airport, and I arrived close to midnight, so there weren't many people around. However, there were quite a few people at the Hertz counter next door. After I got the keys, the staff member briefly mentioned the direction of the parking lot, and I had to find the car myself. I had reserved a Mercedes, but I ended up with a JEEP.

There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads