Amazing Exceeded all Expecttions - can't wait to use again!
M.Sharpe-Taylor
New Zealand
Reviewed: Thu, Nov 7, 2024
About ACE Rental Cars:10.0/10
Exceeded expectations! they were so great to deal with from when the shuttle picked us up, to signing paperwork and offering the pre-paid fuel. We even upgraded to a Hydbrid car and all was very reasonablly priced
When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.
About QEEQ:8.0/10
When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.
The locals are famously friendly. The lady who picked us up from the airport was so enthusiastic that I ran out of words to say. Great practice for my English! Haha
Great service and great car - no issues at all.
At drop off location, they even used their shuttle bus to drop me somewhere other than the airport (not a big detour though) - nice touch.
“The Toyota was comfortable to travel around the South Island on New Zealand - ( travelled 3,000 kms)”
About ACE Rental Cars:10.0/10
The car had a built in GPS which was very handy to have
Good staff in store
Staff could have walked us to the car and shown us its features and asked if we required any information about the car.
About QEEQ:10.0/10
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Amazing Exceeded all Expecttions - can't wait to use again!
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