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+1-8007618913
Live chat Email us Service Code: 6952729310
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6952729310
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Deceitful small print on insurance upsell

Reviewed: Fri, Jul 5, 2019
About Routes: 4.0 /10
REAL EXPERIENCE!! AIRPORT AND SHUTTLE: I arrived at Orlando Airport and walked about 10 minutes to the shuttle stop. I waited at the shuttle stop for around 15 minutes, the shuttle arrived. The ride was around 20-25 minutes as the shuttle visited both terminals on the way to the place. ROUTES OFFICE: When arrived at Routes, there were around 15 people in the room. I signed a waiting list so I was now in queue to collect my pre-booked car. They had Netflix on a TV (but the screen was frozen) and a few chairs, but they were all occupied. They had a water cooler but it was empty, so I stood by the door. After around 30 minutes, somebody called my name and I went to the counter. CUSTOMER EXPERIENCE: Nobody was wearing name tags, but a lady helped me and the first thing she said was: "Which insurance would you like to buy?"... Option 1. 21.95 per day or Option 2: 24.95 a day. The difference was the deductible. I told them I don't want to purchase insurance, I had my own. So they asked me for insurance proof, however, my insurance ID card was not enough. They wanted the full form which listed all the figures and totals lol. After calling my company 3 times and spending around 40 mintues on the phone, I finally got the paperwork emailed over. I saw many people giving up and paying them $21.95 per day, I suppose this is how they get their money! CHARGES: Deposit they charged to my card was $350 based on a $50 rental. They charge 11.95 per day for SunPass. If you run a cashless toll without it, their admin fee is $100 per toll. They do not rent to young drivers under any circumstances. Insurance Option 1. 21.95 per day or Option 2: 24.95 a day I made a video of the entire experience for YouTube. Check that out soon! :)
About QEEQ: 8.0 /10
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Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport

R.Misra

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Sep 17, 2019
“Service similar to a low cost airline. You can fly but with many irritants”
About Routes: 7.7 /10
Had a tough time finding the location in the airport. The location is really not close to the airport and that added more time to pick up. I didn't get the Nissan Rogue as booked but a jeep which is technically an upgrade but inconvenient. The tank was half full which was always a problem for me as I didn't know how much to fill. The folks at the counter were friendly and so also the person who dropped us.
About QEEQ: 8.0 /10

NJvisitor

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Medium SUV | Jeep Wrangler or similar
Reviewed: Thu, Aug 1, 2019
“Great Experience”
About Routes: 9.0 /10
Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.
About QEEQ: 10.0 /10
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N.Lucas

View more >
Full Size | Nissan Altima or similar
Reviewed: Sun, Apr 28, 2019
About Routes: 8.0 /10
Need more staff to check out.
About QEEQ: 8.0 /10
I had a great value for a full size vehicle. The price had drop even lower than when I booked.

E.AUGUSTINE

View more >
Intermediate | Honda Civic or similar
Reviewed: Sat, Apr 13, 2019
About Routes: 8.0 /10
THEY HAVE ONLY 2 STAFF TO ASSIST THE CUSTOMERS, THEY TAKE CARE OF BOTH ICK UPS AND DROP OFF, HENCE IT TAKES LONGER TO BE SERVED. i BELIEVE THE AGENTS ARE OVER WORKED THEY APPEARED NOT TO BE IN SERVICE MODE, JUST TAKE THE CAR AND MOVE ON KIND .. ANY WAYS ONCE i GREETED THE AGENT AND BROKE ICE , I COULD SEE SOME SMILES, THIS WAS GOOD ENOUGH FOR ME . SUNPASS TOLL WAS VERY EXPENSIVE, USUALLY CAR RENTAL COMPANY CHARGED 8$ ROUTES CHAGED ME 11$ PER DAY.
About QEEQ: 8.0 /10

K.Joyner

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jul 27, 2018
“Happy to recommend Toutes.”
About Routes: 10.0 /10
Like: Excellent value and service. Friendly shuttle driver and staff.
Dislike: Nothing negative to report. All positive.

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