Type of the car, not the same that I paid for overall six out of ten
e.istrefi
Italy
Reviewed: Sun, Feb 2, 2025
About NOLEGGIARE:7.0/10
The car that I requested was not the same that one that I got I didn’t like the condition of the exterior it was full of mud, dust, etc. it has a lot of visual imperfections
I requested the hybrid one. I got a diesel one
About QEEQ:10.0/10
The price could’ve been better because on that category I paid too much and I didn’t get the car that I booked for. next time, I hope that I get the same category that I pay for
There were two long scratches (2 cm each) on the lower part of the car door. I didn’t record a video when picking up the car, and they charged me 120 euros for it when returning the car. It's very unreasonable. They told me to contact the rental platform since the insurance can reimburse me.
I would have been happier had we received the car we had ordered. But as mentioned, it all worked out well in the end. The counter customer staff was all hard sell on the extra insurance, though, and I practically has to be rude to get away from them.
About QEEQ:10.0/10
QEEQ did everything they said they would; I had no issues with navigating selections of available rentals.
I have emailed in a complaint which is city being dealt with . Almost an hour and a half waiting at the desk to pick up. Vehicle was not cleaned outside. They charged me 35 euros penalty to put less than 20 euros of fuel back in on return. A fee which I was not informed big when picking up the car. I couldn't find a station close to the airport on return and since I only used the car to drive to my hotel and back I thought I'd tell them I didn't put any petrol in and simply pay to replace what I'd used. Very poor customer service. Very sneaky not to have told me this especially when they covered the other details with me leaving that part out.
About QEEQ:10.0/10
Booking was easy and I've made another booking with you fir another trip. Prompt replies via email dealing with my complaints.
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Customer Service
Type of the car, not the same that I paid for overall six out of ten
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