The car wasn't fully fueled when I picked it up, but I returned it with a full tank. They didn't reimburse me for the fuel difference, which is a matter of integrity.
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover.
The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
About QEEQ:10.0/10
10/10 for the customer support an booking experience
“Overall good car rental experience but could have been improved by less time to pickup”
About Europcar:8.3/10
Excess human involvement. The process could be significantly more electronic or simplified.
They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
About QEEQ:8.0/10
The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.
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