Customer service handling was mediocre. There was no contingency plan for unexpected events like vehicle inoperability after an accident. Essentially, customers had to resolve issues on their own.
We arrived closed to midnight and we have to wait for at least 15 to 20 mins before the staff turned up and when finalized with the booking, almost closed to 0030 the Christmas Eve. Other than slow pick up of the car, others seen alright. The drop off was quick and easy, as it save me lots of time for my flight check in.
About QEEQ:10.0/10
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