Thai Rent is extremely poor. They didn’t thoroughly inspect the car during pickup. After arriving at the hotel, I found several punctures in the tires. The car was in terrible condition, covered in scratches, had 150,000 km on it, and the power steering was broken. I contacted Zuzuche and was told to use a Thai number to call for roadside assistance from this company. A technician came to replace the spare tire, then directed us to a designated repair shop to replace the tire. From 4 PM until 10 PM, we were stuck dealing with the situation. The repair shop said they couldn't replace the tire without confirmation from the company. Thai Rent promised to replace the car the following day. After further coordination with Zuzuche, I requested a car replacement in the morning, but they could only arrange it in the afternoon. I used the spare tire to travel to another city in the morning — even the repair shop warned that this spare tire wasn’t safe for long-distance travel. It was pure luck that no safety issues occurred.
Very satisfied, 5-star rating. Bought full insurance to avoid trouble. The guy just did a quick check when I returned the car and it was all okay. The car was in good condition, around 15,000 km. It was comfortable for the whole family, with enough power to climb hills without any trouble. No problem driving around the island!
ThaiRentACar does not recognized the fact that we have included full insurance in our booking and insist to collect an amount as deposit to cover damage claims if any. This can be inconvenient.
About QEEQ:8.0/10
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