We were delayed getting the car because my daughter was hungry, so we stopped for a meal before heading over. It ended up being a bit later than planned. We got a Malibu, but the back seat had a strong smell of dog odor, probably because the previous renter had a dog there. We had to keep the windows open the whole way. While driving, I noticed the steering wheel was a bit off-center—when driving straight, the wheel was slightly turned left, and when centered, the car would go right. It was okay for temporary use, but not ideal. My next rental in Hawaii was also with Avis, and that car was in perfect condition. Honestly, it feels like a matter of luck.
This time the car pick-up experience was poor. I arrived at the store early and waited for over an hour with no car available. I had no choice but to settle for a sedan that couldn't fit my luggage. Later, I went to the airport to exchange it, but there were still no cars available, so I had to make do. While the staff at the store were polite, they couldn't resolve the issue.
The American rental company was not very reliable. During the rental period, I had to switch cars twice, which wasted a lot of time. The first car had a malfunction, so I replaced it. The second time, I received a parking ticket and found out the car's inspection had expired, so I had to replace it again.
The major brand is reliable and straightforward. However, the originally reserved SUV was replaced with a business car, which wasn't as easy to drive.
About QEEQ:8.0/10
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