Great Thrifty counter staff

I was double billed (prepaid with QEEQ but billed again incorrectly by thrifty). Will now have to go through a process to have that charge reversed, which will take time I would Prefer not to spend doing on my vacation.

Booking platform is fine, but booking confirmations aren’t as convenient as they could be. Don’t show company you have booked with clearly or reservation # with car rental Agency. This should Be improved.

I chose the Thrifty store near Portland airport, which is about a 4-minute drive from the exit. The store has a shuttle to take rental customers to and from the airport for free, ensuring no time is wasted. Upon arriving at the store, I handed over my rental documents. In 5-7 minutes, all the formalities were completed without any upselling. They only asked about my preference for the fuel policy. After getting the complete set of documents, they told me the location of the car. At this point, I inspected the car, set up the GPS, and familiarized myself with the controls. Though I booked a Ford Escape, I was given a Nissan Rogue instead. It was an all-wheel drive, responded quickly to the gas pedal, and was brand new with only 700 miles on it. Over the next few days, this car performed superbly whether on mountain roads or highways, with enough speed and power. When returning the car, the staff did a walk-around inspection and a once-over inside the car. After unloading our luggage, we waited at the drop-off point for the shuttle to take us back to the airport. The shuttle arrived quickly, and the return process took just 3 minutes.

Returned the car without a full tank and got a huge fine. The car provided was very small, not sure if it was the model I reserved, but it was quite fuel-efficient.

I didn't get the car I asked for but the one I got was comparable. I wish someone had taken us to the car and showed us how a few things worked. We stood out in the rain trying to figure out where the trunk button was.

I found a cheaper price a few weeks after I booked. No one notified me and I had to cancel the one and re book for the cheaper price.

Like: Nearly new vehicle, great service, good deal.