The pickup service was truly awful. Waiting in line for three and a half hours in the middle of the night was torturous. They switched me to a high fuel consumption car without notifying me. The license plate number and rental time on the receipt were incorrect. Even after the car was prepared and the engine was running, they didn’t inform me, unnecessarily making me wait an extra hour. Additionally, there were old scratches on the car, but no inspection process was performed.
Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.
About QEEQ:10.0/10
No complaints at all, everything was as described . Well done.
When I arrived at AVIS, there were 10 groups of customers in line (each group might have 2 or 3 people with one rental order), but only one counter was open. About 10 minutes later, a second counter opened. It took an average of 15 minutes per group, which was very slow. I waited over an hour for my turn. I hope AVIS can increase their staff to speed up the process when there are many customers waiting in line. Because of the long queue and limited counters, I couldn't inspect the vehicle for damage when I picked it up. Later, AVIS claimed I had an accident and scratched the car, which wasn't true. Since I had full insurance, I'm now waiting for further processing after receiving an email from AVIS about the damage.
You can pick up and drop off the car at airports, and even at different locations. This is extremely convenient because it's hard to get a taxi abroad. Having a car allows you to store luggage, visit friends and family, shop, and go anywhere you want. This company is truly fantastic!
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