I have booked several times and always felt the cars provided by the rental company were quite old. During pickup, they insisted on adding an insurance worth over 140 yuan, which could not be carried out according to the original order. The staff at the store said it was mandatory, using the words 'have to.' Moreover, the car I received was very old, full of damage, and was a beat-up vehicle with 50,000 kilometers on it.
The service was excellent. I originally booked a Corolla, but when I picked up the car, it turned out to be a huge Toyota 4Runner. I even thought I had taken the wrong car. Overall, it was a great pick-up and drop-off experience.
I was duped by the assistant who sold me additional breakdown cover without me knowing about it. I did sign the contract, but did not see that she had added this , despite the fact that I made it clear that I did not want / need any extras
About QEEQ:8.0/10
The customer service response was quick but not helpful
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