The wait time was extremely long, almost 1.5 hours. Initially, there was only one staff member, and as the queue grew longer, they slowly added two more service personnel.
Staff were relatively patient, but there was no Chinese service. For customers with poor English skills, the experience was quite bad, as their needs were not met. Especially with the child safety seat, the model and style were not usable, and no one helped with the installation.
The order included a tire management fee, but there were no snow tires unless returning the car outside Montreal. We had to upgrade to an SUV because it was snowing.
Excellent service of staff at the pick up office. Everything was explained and entire process went smooth. Helpful staff in garage. Car was new, clean and had many comfort features. Btw. Avis is very well known company almost all over the world.
About QEEQ:10.0/10
Initially I was distrustful of QEEQ as this is not very popular booking agent in Europe. Especially I was booking car in Canada. However, evrything was fine, absolutelly no issue. Definitelly, I can recommend them.
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