They always try to upsell you on renting a more expensive car. When that didn't work, they made me buy a full tank of gas. I felt embarrassed and bought it, which turned out to be a scam because you can't return the car with an empty tank. However, I'm used to being taken advantage of in Mexico.
“I was charged $200 more for a car and service was absolutely terrible never again!!!”
About MEX:4.7/10
Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!
“MEX will try to force you into upselling additional car insurance even if you have already purchased”
About MEX:8.7/10
They tried to make me sign a paper that I would be have to pay for the $29,000 cost of the vehicle if anything happened to it that they saw no insurance purchased for this rental. When I refused they charged me $137 insurance fees. This $137 was more than 2x the cost of the insured rental. They did not have WiFi available so it was hard to debate the counter rep to see the fine print so they bullied me into getting the additional coverage. This started my vacation off poorly.
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