The service was actually quite good, but a terrifying incident occurred: during the second half of our road trip (fortunately we had already left the desert area), on the way to the Mediterranean coast, we suddenly noticed the rear left tire had blown out. Luckily, we passed through a small village that had a repair shop. The repairman removed the tire and found an inner tube inside with three holes, and the inner side of the outer tire was severely worn (it bulged and leaked air after inflating). Both the repairman and I were shocked. The repairman was extremely anxious and repeatedly tried to communicate with me through translation apps and local people passing by. Finally, he called the rental company for me. The rental company received a harsh scolding from the repairman and immediately arranged for me to go to the nearest airport's Europcar location to replace the tire. This behavior by Europcar could legally be considered a form of 'intentional harm.' These chain rental companies are increasingly full of hidden issues nowadays.
“Terrible counter service from the Europcar Tunis airport woman”
About Europcar:6.3/10
Aggressive, rude and condescending counter service from the female staff who "has been here for two years" - refused to provide clarity on the insurance that was supposed to be comprehensive or how we claim any charges in case of an event. While we purchased zero-excess insurance here, Europcar Tunis claims not to have comprehensive insurance and we had to figure out the difference through a lengthy phone call with Europcar and Easyrentcars. She only tried to explain once the agencies were on the phone.
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