Mauvaise adresse de récupération : gare de Hyères au lieu de Toulon Obligé de reprendre un train

The female staff responsible for my rental process had an extremely poor attitude. She was impatient and unfriendly. My original order was about 1200, but she added a series of insurances, doubling the price. I tried to get her to remove them several times but failed, and she even tried to rush us out. Eventually, I had to contact customer service; she wouldn't answer the phone either. I communicated with customer service for an hour, and finally, one of her colleagues, a black man, helped to remove the insurances. By then, it was already past 8 PM. She didn't take us to the car; she just threw the keys at us. The car was not the Passat I had originally booked but an Avensis. When I asked her, she said the Passat was more expensive, which was absurd because my rental order clearly stated a Passat at that price. We didn't pursue the issue further as it was too late and we had to get to our hotel. One word: terrible!

Pretty good

The store was easy to find, and the car pick-up process was quite simple after completing the online preparations.

Just a comment: I was upgraded to a Ford Fiesta instead of the Fiat 500 I had booked. I have never driven a Fiat 500 but it looks like a nice little car. I am not sure the Ford Fiesta is actually a better car, even if it is bigger. The Ford Fiesta feels a bit plastic. It was just me in the car, I didn't need all that space.

Déçu par la voiture réceptionné Attente terrible a la réception du véhicule environ 2 heures. Restitution très facile et rapide Personnel très agréable et professionnel.