Great price, smooth operation. It added to the whole holiday experience

Excellent

The store offers a free shuttle service to the airport. It was early morning when I arrived, so there were no other customers and no queue. The staff added several charges without prior notice. When I asked about these charges, the staff was very impatient and claimed it was delaying her time to leave work. She only agreed to wait for me to contact the car rental service after I insisted.

After arriving at Hertz's Washington Airport location, the staff informed us that the rental car only had basic insurance, which only covers our own damages in case of an accident and did not include the million-dollar third-party liability insurance! I'm not sure if this is an issue with the rental car platform or Hertz. Then, the Hertz front desk started pushing various insurances and a fuel refilling service on me! In the end, it cost over 600 dollars, more than 100 dollars extra! When I declined these additional services, the staff member became visibly unhappy and impatient!

Très bon service, souriant et helpful

Simple et efficace

Car was great. Hertz also facilitated a late pickup and 1day rental extension due to my flight delay. (i arrived in DC over a day late due to a weather diversion). the did this with no charge.

Happy with your website. I was able to check it easily and cancel and rebook a few times as my plans changed