Rude Staff at Budget

Very good, everything went smoothly. I booked in advance, showed my license and left a deposit upon arrival. Although the car was different from the one I reserved, it was of the same class, and that's fine. There was minor paint damage during use, but informing them upon return was enough. No extra paperwork needed. Very convenient. There is also a shuttle bus to take you to the boarding area after returning the car.

Picked up the car on Friday night with a wait time of more than two hours. The staff attitude was okay, but the long wait time resulted in a poor experience. The other two times were fine with no issues.

Unclear explanations

The vehicle condition was very poor

We had to wait for over 2 hours for the car and were then told there were no Jeeps left. The wait time was unacceptable after a long flight