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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4718291310
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4718291310
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Terrible

Reviewed: Mon, Aug 5, 2019
About ACE: 3.0 /10
Long wait to check in and out Non maintenanced vehicles Slow dragging and required a oil change. The next day I begin my rental the oil change signal continued to come on, dirty, shoes under seat and trash in doors and backseat. Overall horrible experience will never rent from Ace again. Ripoff once they get your money they bring out raggedy cars, taking advantage of out of towners.
Large SUV | Hyundai Santa Fe 7 Seats or similar

Relevant Reviews on ACE Harry Reid International Airport

Tammy

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Sep 13, 2019
“Ok”
About ACE: 9.0 /10
I think if you are renting from a rental care business outside the airport then the rental car shuttle should take you to the airport. You make every effort to get there to rent from them - I could have rented from the airport but didn't. The wait time was a little long The car wasn't ready as they were still cleaning it. The fuel was not on full (3/4). I put the fuel back at 3/4 of a tank but was charged for not filling the tank up but they gladly refunded me back for the fuel charge after I called and told them I had pictures of where the fuel was on pick-up and where I filled back up to exactly the amount upon rental.
About QEEQ: 10.0 /10

S.Martin

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Aug 22, 2019
About ACE: 9.0 /10
They still have a hold on my card for some reason I’m trying to figure out why that’s my only problem it’s been five days no one’s calling me back
About QEEQ: 8.0 /10
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T.SHIELDS

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Sat, Jun 8, 2019
About ACE: 7.7 /10
The bill was difficult to understand. Waited too long at the counter to get a vehicle - there were 3 people already at the counter -we were next and took 30+ minutes to get a car - everything was prebooked.

D.Yetke

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Full Size | Nissan Altima or similar
Reviewed: Fri, Jun 7, 2019
About ACE: 9.3 /10
Very good experience. The only issue was a wait in line to write up contract. Had 4 counters, but used only 2. Once the other 2 counters filled, the line moved quicker.
About QEEQ: 10.0 /10

s.sywyk

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sun, Feb 3, 2019
“Was told there were no cars available by pick-up shuttle and that I have to rent from someone else”
About ACE: 8.0 /10
Was told there were no cars available by pick-up shuttle and that I have to rent from someone else. Fortunately I told the fleet amanager I had a minivan and he said there may be one coming in the next hour or so if I want to wait. Then i minivan came behind us and he said I could have that one as soon as it was cleaned. Then the minivan wasn't completely full of gas, so I had to find someone to tell, and instead of filling they just made a note of it so I didn't need to bring it back full. Otherwise everything went well ... the minivan was fine, and clean. Price was good. I would rate Ace a 1/10 because of this ... it was quite a shock to be told there were no vehicles to rent and handed a written apology from the company. It seems ACE should have helped me get a car from someone else, and or t lucky that I mentioned I had a minivan and that one came in. In the end everything worked out ... but only because I pushed.
About QEEQ: 8.0 /10

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