Price was good if you have the extra time to be transported to two separate rental centers.
D.Ramirez
United States
Reviewed: Mon, Sep 16, 2019
About ACE:8.3/10
Car was excellent but the service counter was slow & did not appreciate the hard sell to purchase additional insurance. Also told the gas tank was full but in fact it was only 3/4’s full. The process was slow so we returned the car the afternoon before & took Lyft back to hotel & to airport in the morning. Probably offset any savings to rent from a mainstream renter.
Pague por adelantado el seguro del vehículo pero al llegar tuve que pagar otro seguro.
El segundo chofer que nos llevó de ACE al aeropuerto. Nos trató muy mal
The car was not clean thoroughly, I found M&M wrappers and other trash under the driver seat.
When we returned the car, the company was going to charge $50 cleaning fee. We have sands in the carpets, not a lot because we did try to clean it by taking the carpet off and shaking it.
About QEEQ:10.0/10
We didn't have any price drop, so can't comment on that and I didn't check other website too.
“I do not recommend Ace car rental, they did not deliver on the reservation promise”
About ACE:4.3/10
When we arrived to pick up the car we were told the car we reserved for $61 was not available and had to pay for an upgrade vehicle they then added collision insurance that we declined and charged us $195. Customer service was no help, I would not recommend renting from Ace, it was also an additional shuttle ride
Did not know was not in rental car center. Another shuttle. Also not open early enough to drop car and make early a.m. flight out so had to drop the nite before.
About QEEQ:8.0/10
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Customer Service
Price was good if you have the extra time to be transported to two separate rental centers.
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