Well they only had one person at the counter. Spent 40 minutes waiting to get my car. The tire had a small leak and I had to stop twice a day to fill with air. It was not easy finding the shuttle to Green Motion.
About QEEQ:7.0/10
Booking the car was simple. Wish they would have mentioned the toll fees.
Counter times were awful. Very slow moving considering many of your cars are rented around flight schedules.
When I got into the car I realize that there was less than half a tank of gas - but couldn't go back due tot already being behind schedule from getting the car. The girl at the counter told me that I had to bring it back filled 7/8 full... So I ended up putting in basically almost a half a tank of gas that I didn't get to use and paid extra for.
I brought it to their attention at checkout and nothing was done.
About QEEQ:10.0/10
Great job on booking the car. No issues at all with the website.
American Express credit card was not accepted at this location. We were charged extra each day plus needed to put a deposit down. This caused our bank to lock our banking cards due to they believed fraud transaction was occurring. Had to send more time on the phone with our bank to correct this so we could use our banking cards while on our trip.
The vehicle smelled like smoke. There was no keyfob or electric windows. I will never rent from someone other than Hertz, Enterprise, or other nationally known rental cars. Never experienced this kind of problem with these companies or when we rented an economic vehicle from them it was always electric doors, windows, etc.
Like: Great CS Rep (Henry) for the extra help. Outstanding service Dislike: Car interior was clean. However, exterior and windshields were cleaned with dirty rags
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Customer Service
easy and great price
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View more >Dislike: Car interior was clean. However, exterior and windshields were cleaned with dirty rags