The set-up assistant missed informing us of the fuel shortage and strikes at the petrol station in Faro. So in the week when we ran out and kept finding closed stations, we spoke with CS and eventually got to Julie after 24 hours of to and fro. She pulled out all the stops to make sure we were fuelled and ok to go and kept in touch till we were happy all was okk
The rental company aggressively promoted insurance, and their service attitude was very poor if you didn't purchase it. I calculated the insurance cost from the rental company, and it turned out to be similar to what was offered by the third-party platform. It’s better to buy directly from the rental company in the future because you don’t even have to pay a deposit after purchasing it. I initially rented a Toyota hybrid to save on fuel costs, but they gave me an old Spanish-made car instead, claiming it was the same class.
We had to wait 4 hours to pick up the vehicle. Very slow process. When i picked up the vehicle light on dash to add Blue. I brought this to attendant attention i was told i would to wait at least before they address it. It cost me 22.50 euros to fill up.
The lady at the counter proposed any upgrade saying it would be a diesel car so more economic. But at the pickup it was not a diesel car. Very desapointing to pay for that.
About QEEQ:10.0/10
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Customer Service
When needed, customer service was great
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