A worst experience and I had to wait more than an hour in line to get my turn.
The counter staff Jessy gave me a paper with lots of charges 100$.
She did not even ask me to add additional. I picked up car and I realized extra charges went back to speak to them .
Very bad experience staffs are rude and worst place .
“Average rental, don't get robbed by getting unnecessary add-ons.”
About FOX RENT A CAR:6.7/10
Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.
“the Manager refunded me $146 after i complained bout extra costs”
About FOX RENT A CAR:6.0/10
The guy insisted we take out extra insurance that he said was mandatory in Orlando which I knew wasn’t but he said it was and we had to take it out so it cost us an extra $180 which I found out later it was optional.
About QEEQ:10.0/10
I didn’t realise we had to pick the car up off the airport so for future reference I wouldn’t book unless car was at the airport
On receipt told to go to lane 7, not easily marked to find. Once found car wasn’t there and wasn’t ready. Had to find someone in lot to help us. Counter staff knowledge was poor, customer care service poor.
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