The staff were very impatient, possibly because we arrived early in the morning. The person who attended to us had no patience at all. I asked where to pick up the car, and he quickly mumbled a few words without giving any map or clear instructions. He left even before we turned around to leave. It took us almost 40 minutes from the counter to find the car, walking a long distance with our luggage! Terrible experience!

I did get a Camry but it was similar. The women at the desk didn’t really explain the prepaid gas to me, I excepted it but I guess I didn’t really understand and I feel I was misdirected. I didn’t even use a half a tank and had to pay 68$. They way she explained it was I’d get charged for what I use and their price for gas was cheaper than the outside price. I was ripped off!!!

Like: Pre booked in advance at good prices. Easy to find and collect the car. Although the car had a few minor knocks and scrapes it was still excellent value for money.
Dislike: Would have been good to have been shown a bit of vehicle navigation to know where everything was. We Arrived late at night after travelling 24 hours.

Like: size and condition of car all good
Dislike: cost of prepaid fuel high and upgrades expensive

Like: Got to airport and went to counter.had to wait for people who hadn't pre booked to be served.got served quickly and efficiently with no problems , then off to collect the car.car was not the model I was expecting but was nearly new and better than the model I'd ordered.have travelled a lot to different places in Florida and quite happily say this was a great deal /price for the car I ordered and I would certainly use this company again in future holidays..i was very impressed with the company and service.
Dislike: Having to wait over half an hour when I had pre booked my car 2 months earlier.(had just got off an 8 hour flight with 3 kids in tow!!