The pickup process time was longer than my than my flight!
M.John
United States
Reviewed: Thu, Aug 22, 2019
About Budget:5.3/10
A management disaster!!
I arrived at the car hire centre at 7.30pm to find that the Budget line was the longest and we had to wait over two hours to get my documents checked and paperwork signed. The excuse was that the airport has some plumbing problems and terminal A was closed so everyone was sent to terminal B car hire, however this did explain why other rental firms had short lines.
The situation was very badly managed:
• Budget should have advised the people in the line that it would take over two hours to process,
other members of family could then sit down or get coffee etc.
• There was no need for the entire families to be in the same line as the main drivers, this just made matters worse.
• If Budget are going to blame the airport, then they should have told the people in the line.
• Maybe hand out bottles of bottles of water to people, the least they could have done.
• Show some regret to customers when they finally got to the counter, no reasons were given unless they were asked.
Once I got my paperwork, I was told go another counter where they tried to get me the car I selected, it was just chaos, staff on the radio and phones begging and demanding cars in front of waiting customers. My family and I finally left the airport at 11pm.
I understand in business that things somethings go wrong and companies are often judged on how they deal with problems but Budget really let themselves down on this one, there was no attempt to explain or improve the situation. Added to this the car was not cleaned properly and dirty inside. Never again!
About QEEQ:8.0/10
Good booking process, good value compared to other sites.
Only one member of staff on during a busy time led to long queueing time and then when arrived, had run out of the vehicle type I'd paid for. Had the option of an electric car or a minivan.
Car experience was very poor as mentioned car booked was not available
When questioned why ? As had pre booked 3 months in advance I was told nothing they could do ?
Did not care at tall attitude
Car provided was filthy inside & out
Tyre pressure warning light was on
Had to stop and re inflated tyres
Wash front & back windows to actually see out !
Will not use Budget again
Dreadful service
As regras sobre os seguros não são claras o suficiente.
About QEEQ:10.0/10
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The pickup process time was longer than my than my flight!
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