We landed late in the evening. We didn't know that the rental place was off-site, and had to look back through email to find a telephone number for the shuttle. It was 45 minutes from phone call to pick up. Once back in the office, we were told we need to buy a toll pass with an up front charge and a daily rate. Our insurance wasn't one of the seven they accepted, so, guess what? Another charge to pay for their insurance. I'm doing the math during this whole sales pitch and realizing we're aren't saving anything, and we are renting from a place that's 10 minutes from the terminal. Oddly enough, the employee said, "If this is too much, we can just take you back to the airport." So, that's what we did. We rented from a national company, which ended up being about the same price, right there in the airport, and had no trouble. But, our vacation started with 2 hours down the drain just to end up with no car from Horspower (why'd you take the "e" out of that word, anyway?).
I wasn't comfortable with the up front charges, and it made me afraid that we were in for a big surprise when we returned the car. I guess we'll never know.
The staff were friendly but there was no one there to rent me the car. I had to wait for the person to arrive. Car was not as clean inside as I am used to when renting cars.
The car was fine. As for Horspower, we waited at least 45 minutes. We had to call to get some to pick us up. When you put down a time to pick up your car they mean that time. There is no shuttle, the car you are renting is what they pick you up in. They rent out of a hotel which was very uncomfortable and a little inconvenient. E
ven though you have a Sunpass for the tolls they have their own so yours is no good so you end up paying more money. There are a lot of penalty fees if you bring the car back early or return it late so dead the paperwork carefully.
“The worst experience on a car rental I have ever had. Will never use this agency again!!!!!!”
About Horspower Car Rental:4.0/10
Had to call twice from the airport to have someone pick us up. Driven to some seedy dirty terrible hotel to do paperwork and pick up car. Could not understand the rental person. Had emergency in Florida and the agency would not accommodate my needs. Brought the car back after two extended days by 8:00 when agency opened and was charged for a 3rd day.
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Nice and great
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