1st vehicle had a malfunction error on dashboard. Waiting over 30 minutes to be served. Charged for gas that I shouldnt have been. Never received a closeout email or notified I will be charged; error was on the location as my car was switched and vehicle I drove off on had a quarter tank and I returned with more than half.
“Easirent is off my list, Eastrentcars isn't but my level of confidence in them isn't what it used to”
About Easirent:3.3/10
The place was understaffed
Car wasn't clean, only tank full
hardly any automation, diagram of car on a flip chart and a signature asked
no hard copy of agreement given, was told all was sent via mail. if stopped by police would be an issue
same was true on drop off, diagram of car with a so-called check and signature. I was never sure if anything could've been added later.
staff said they could block max 2200 usd on my credit card but could save that option against a fee of 500 + usd. after a long flight, dark outside, exhausted, many like me went along just to get out of there
worst was next day when I was already in another city I discovered car wasn't cleaned, food remains and dirt on floor.
worst was wheels were all different make/model with one with a different specification ( see photos)
the front left tire was border line thread worthy. how a rental company can easily allow a car to be rented out is amazing.
I was never picked up from the airport, charged for a rental that I never received. Each time I called the Orlando office, I was placed on hold and then eventually hung up on, then when calling back, no one would answer the phone. I had to call from a different number to get someone on the line to only be told that they canceled my reservation and I would not be given a refund. This was as of 7/11/2019. Today is 7/17/19 and I have yet to receive a response as to how and when I will be refunded. I contacted the person who referred me to them and advised them to cancel as well.
“Horrible customer service. Will never rent from again”
About Easirent:6.0/10
Car was fairly newer. No issues with car itself. But the customer service at the location was horrid. We weren't the only ones who had issues. One family left and rented elsewhere. Horrible customer service, will never use this company again
The attendant was more interested in chatting than renting a car. There were two couples renting when we came in, waited over 40 minutes to get waited on. If I had not prepaid I would have left but did not want to fight over refund. Finally got waited on to find they made me get my insurance company to verify policy or they would not allow waiving of insurance. Tried to give me a compact car instead of full-size. Car had broken mirror and scratches on almost every surface. Told had to bring back full tank even though car was at 3/4 tank. Attendant did change that to bring back at 3/4 tank. Air conditioner (I think) made a gurgling noise off and on for all five days, limited cooling effect. Only good thing was it really made me happy to get home and drive my own car. Drop off experience was good.
About QEEQ:8.0/10
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Customer Service
Shuttle from MCO took awhile to arrive
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