Good rental and enjoyable beach experiences whilst using the car
S.Hughes
Portugal
Reviewed: Tue, Sep 10, 2019
About Budget:7.7/10
The car had several bits of damage from previous users but was ok overall
However it was not ready when we arrived to pick it up and despite getting there for 10:15 we didn’t get the car until 11:50
We reserved a Via Verde transponder device in advance, but were told it was out of stock upon arrival. This made navigating the complex Portuguese highways very inconvenient and resulted in excess toll charges. The original car model we booked was unavailable, and the replacement car broke down. After the vehicle was towed, we were overcharged for fuel. We had to travel to the airport to get another car, incurring additional expenses. Although we initially booked the car for three days, we only used it for one and a half days. At the very least, we should have been refunded for one day's rental. They also charged us extra fees due to supposed changes in daily rates for early returns. Despite having full insurance, we had to handle everything ourselves, and the reimbursement process was frustratingly complex. It was a very unpleasant and nerve-racking experience.
Waiting time to get the car was excessive!
All Avis preferred clients went ahead
All booths were blocked by them
“Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.
annonce tout compris pour 120e lors de la réservation en ligne avec taxe comprise etc et prélèvement de 100e supplémentaires une semaine après la restitution avec explications évasives,
aimabilite de la personne a la prise du véhicule a améliorer
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Good rental and enjoyable beach experiences whilst using the car
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