My reservation was for 8:00 pm. When I arrived at 7:30 pm, the facility was already closed. I spend over 2-hours trying to get a hold of someone. When I called the local number, it just rang and rang. I finally got a hold of someone at the corporate number. They told me to wait 5-10 minutes for someone to pick me up to get a car. After 20 minutes, I gave up and rented from another rental company.

When I called to ask if I could pick up the vehicle earlier, they told me NO. I did show up early and was able to collect the car. There is only one person to operate the shuttle, wash and prepare the cars so that does take time.

Poor service from mex. failed to adequately explain the prepaid fuel provison. Long wait at checkin

I was very happy with my rental experience and especially happy with the price I paid which was one third the amount I would have paid at any other rental. I received a Kia Optima with 15,000 miles on it and couldn’t have been happier.

Like: Upgrade to a new SUV
Dislike: Car in good condition. No problem