When returning the car, we were required to fill up the tank. After doing so, the fuel gauge still didn't show full, and they charged us without explanation. Fortunately, we noticed and went back to dispute it. We took the staff to the gas station, filled the tank again, and the gauge still showed one bar less, causing us to waste money on extra fuel, as the automatic machine didn't give change. Going back again for a refund wasted a lot of our time.

Received two charges of 31 euros each four months after returning home. I got a parking ticket in Sorrento, Italy, and paid it in cash on the spot. I suspect someone is stealing money. Be very careful when parking a rental car in Italy, they're desperate for money now.

Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.

Hertz provides excellent service. They immediately replaced the vehicle according to our needs, and the vehicle condition was also very good!

The car wasn’t very clean, with some noises here and the there.