The staff was friendly, but the wait time was a bit long.

Average. They initially gave me a car with a cracked windshield, but I was lucky to notice it.

The car was in excellent condition, and both pick-up and drop-off were easy. Highly recommend the super insurance.

The check-in was very quick, but the car pickup location was not easy to find. You have to wait at a special parking area for the rental company's shuttle to take you to their office, which is not very convenient since they don't have a designated store inside the airport. However, the paperwork at car pickup was done very quickly without needing to show the order. Returning the car in Queenstown was also problematic as the return location was hard to find, which delayed us a bit. The detailed address provided by QEEQ was not accurate. Their return location is actually at 31 Glanten Street in a small standalone house with a car bearing the Aerodrive logo parked out front. Nevertheless, the car return process was simple and took less than 5 minutes.

Like: The shuttle drivers were quick and efficient. Friendly as well. Car was so nice and tidy and great value for money.