I may a reservation on may for a july trip. I get to the air port at 10:00 pm ACE company stop working because they didn't have any more car to rent we waiter for more then 2 hrs. I called ACE and costumer service was very rude and stated that to stop calling they didn't have any more car to rent.
The counter service was awful. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. I had to walk inside twice, we missed a shuttle.
There was a very long wait to get the car. It wasn't the car I reserved. There were a lot of hidden fees. I had to pay a 250 deposit and 100 dollars for a toll package from ACE. I asked if I brought the car back earlier if I would get refunded they said no refunds. I wasn't the only person that was there that was unhappy. There were 4 others there that were unhappy. WOULD NOT RECOMMEND ACE to an ENEMY. Worst rental car service ever.
Facility was dirty; counter staff was not friendly; added some charges (not outrageous, but unexpected). Overall was OK at best, but I hate getting overcharged last minute.
I was expecting a Jeep Grand Cherokee and got some lower to the ground foreign car. (Not close to similar)
I am glad I didn't have 5 people -- we would have been squished. The service was good. The only problem I had was because the guy took the rental car away so fast I left my glasses in it.
About QEEQ:10.0/10
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