Counter experience and wrong car was very dissappointing, after that, things went smoothly.

Very dissatisfied, long waiting time in line. Insurance was added without the customer's knowledge. The reserved car model from over three months ago was not available, and no explanation was given. Promised to change the car the next day, but that didn't happen. After complaining, they reluctantly arranged the desired car model. But the promised discount was not given, and they claimed there was no written evidence. This company is shameless and I'll never choose them again.

There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,

The car had a lot of mileage and didn’t have any new features Good service

Not enough description of the car on the sight

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.

The car was exactly what we needed and reserved for us. The issues began when we had a flat tire and needed assistance. Roadside assistance and customer service through fox was horrendous. Luckily my husband was able to put on a spare and we drove to the nearest fox location to swap out the vehicle. They did proceed to charge us since we did not fill up gas on the way with a donut on the car. Classy service.

Would use again.