The car was nice. We just spent around 20 minutes to get the car and less than 10 minutes to return the car. The staff was very nice and helpful. The indication of the location about gas station to refill petrol before return the car was very clear and close to YOU I RENT.
We had guaranteed concrete model, but did received a different car. When asked about it they didn't try to resolve it in any way.
When asked when the ordered car could be available they said in a month. Probably to just get rid of us.
The car given to me was better and spacious than I expected. The only fallback is I was required to add gasoline at a specified gas station. I would suggest that it let's us free to choose gas station as long as it is within 30 minutes before returning the car.
About QEEQ:10.0/10
It is better to add option in the apps to allow pickup and return car at different location. Currently it only exists in web version.
Quite old car with 3 dents. Instructions for using in-built GPS not clear as in Japanese. I do not like counter staff aggressively selling me insurance when I don't need it. Have to go back and ask where car key is before driving. Worse is I was advised to return car one day earlier as my flight is 9:10 am while car rental opens at 8 am. What they should have done is advise I check in at airport earlier, then return car, then take their free shuttle back to airport to board plane. Quite unpleasant for me to drag luggage for more 1 km to take public transport to Naha Airport on the day of my departure.
About QEEQ:8.0/10
Quite good & ease of use. Good discounts.
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Good experience for my first car rental
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