I love using easyrentcars.com

Friendly reception

The store was easy to find, but the overpass was hard to locate when returning the car. It was quite scary being alone. All the cars are in one parking lot, so you just need to find your rental brand, which was a bit confusing. The staff inspecting the car was right in the parking lot, very convenient. We chatted a bit, and the inspection was very fast. When renting the car, they gave a slip, and you could choose from the available cars in your rental category in the lot. I picked a Nissan and drove over 2000 kilometers with it.

At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.

The Car we collected was Scraped and Dented. The Counter Staff were relentlessly trying to upsell me and charged me a further $240 on Collection. It is only now after checking my Bank Accounts that I have seen that they have double charged. The lady that assisted with collecting the car was not very clear or helpful neither. Upon Return a gentleman named Eric was very helpful.

We had an issue with the first hire car as it broke down. We had to make several calls to the Dollar Customer Service line over a 3 hour period trying to organise the car to be towed (and I've just had a phone bill for £115!). So not the best experience.

No issues.