Good company, but lack of information on pick up location

Oleh

Portugal

Reviewed: Sat, Nov 9, 2019

About OK Mobility: 9.3 /10

The main problem was to find the rental company. It is located not in the Lisbon airport. There are nobody in the airport that meet and greet you to the car. There are no any sings at the airport. I must to call to customer support and they inform me that there is shuttle bus. Just occasionally I find the place where it stops and wait for 30 min. Other services were at high level. Car was new, clean, has 5000 km.

About QEEQ: 10.0 /10

Standard Crossover | Nissan Juke hatchback or similar

1 days rental

Relevant Reviews on OK Mobility Lisbon Airport Terminal 1 (Shuttle)

George

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, Nov 6, 2019

“Great car and and excellent staff”

About OK Mobility: 9.0 /10

We were upgraded without request to a Renault Capture which was quite roomy, and powerful, but also economical. It handled very well. However, the GPS was not completely up to date, so we wound up several times in dead ends. Overall, we were very pleased with the car especially for the price. The staff also were very efficient, and did not try to press insurance packages on us. We would definitely rent from OK Cars again.

About QEEQ: 10.0 /10

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, Oct 2, 2019

“Pickup / Dropoff location NOT at airport”

About OK Mobility: 6.7 /10

It was not made clear that the pickup/dropoff location was not n the Airport property. Took me over 90min to get to the drop off location in traffic. Should allow customers to drop off at airport.

About QEEQ: 10.0 /10

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Fri, Sep 27, 2019

“Great value for money, unclear pick up instructions”

About OK Mobility: 9.0 /10

It was not clear from booking confirmation what the pick up process was. Pick up location was designated as being at the airport, however, we had to find some other car hire operators who told us we needed to call OK who would come and pick us up and take us to the pick up location which was offsite. This was not mentioned anywhere It also was not clear that there would potentially be a €50 fee for pick up / drop off after 22:00

About QEEQ: 10.0 /10

Portugal

1 days rental

Convertible | Fiat 500 Cabrio or similar

Reviewed: Mon, Jul 29, 2019

About OK Mobility: 5.3 /10

I ordered a Cabrio and paid for a Cabrio but got an open roof instead of a cabrio. All cabrio's where rented out. In the beginning they said that this was a cabrio but I'm not stupid... It's a pity they did not resolve this immediately.