Nothing particular to mention. it was quite quick and efficient, would definitely recommend this company for Lisbon Airport. Only negative point is to find the shuttle at the airport, but nothing else to mention
About QEEQ:10.0/10
Like the previous rental, it was quick and efficient to rent with your company!
It was not made clear that the pickup/dropoff location was not n the Airport property. Took me over 90min to get to the drop off location in traffic.
Should allow customers to drop off at airport.
The car was mostly fine. I gave it an avg score for cleanliness cos they gave it to us with some awful film smeared all over the windshield, rear window & mirrors, which dangerously reduced visibility. We couldn't see it til we drove out of the garage, in the dark, and it was too hazardous to stop on the roadside to wipe it properly.
The counter staff were super friendly. But my god, did we ever wait a long time for our turn to drop off the car. Never seen anything like that.
Moreover, when we picked up the car, the counter staff didn't say a word about the road toll system in Portugal, which is difficult for tourists to understand due to poor signage. With no reason to expect things to be different here than elsewhere, we hadn't read anything about it and were unprepared. So what happened is the 1st time we arrived at a toll plaza, we got in the "Via Verde" lane. OOPS ! And though we phoned OK Rent-a-car immediately after passing through it, and the person who answered reassured us it was no big deal and we could just pay the normal toll at any post office, that was untrue. Instead, we were charged the max. toll when we exited the motorway - 46,60 euros (!!!) - instead of just having to pay 9 euros. We were super pissed off.
Finally, when we dropped off the car, we asked them to pls bring us back to our hotel, which was literally 10 min. away by car. We figured that was a fair request given the issue caused by them not telling us about the tolls (which they admitted was their mistake). But they refused and would only drop us off at the airport metro station or else the Oriente one. That added another 20 min. to our journey. I've rented cars in many places and they've usually dropped us off anywhere we wanted within reason.
Car was great, price was dirt cheap, counter staff were all nice. Location was very difficult to find and it took a long time for the shuttle to take us back to the airport while we were in a time crunch.
About QEEQ:8.0/10
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Quick, efficient, good company at Lisbon Aiport
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