The Reach Rental associate went out of their way to make the rental experience very smooth.
Jeff R.
United States
Reviewed: Tue, Dec 3, 2019
About reach rental:9.7/10
Very good rental experience - was in communication with Ran both before pick-up and return - made the transition process on both ends very quick and effortless - much better then the traditional pick-up and return process from one of the Big rental agencies .I wish my rental car experience went this smoothly for all my rentals. Thanks!
This Zuzuche APP is a money trap. I canceled my order a week in advance, and it showed cancellation successful with an estimated refund time of 15 working days. Thinking the refund was processed, I didn't check further. Unexpectedly, the APP did not cancel my order, and it wasn't until the scheduled time that someone called to inform me to pick up the car. I said I had already canceled the order! When I contacted customer service, they refused to refund my money. Such garbage service, I will never use Zuzuche again and will warn my friends not to use it either.
They don't handle the paperwork on site. They said they'd drive us to their office to complete the paperwork, but it was really just to drop us off. We actually completed everything in the car at their office. It wasted our time and they lied to us. When returning the car, they even cursed at me and said they'd throw the contract at me.
They asked me to cancel my rental via text 3 days prior the pick day. They said they didn't have any car or the car crashed. I refused !
Then, they told me that they found a car but I have to pay $.30/ mile after 100miles per day !!! + $1000 hold up fee.
i again refused, instead of an SUV they sent a sedan
I return the car 1 day prior, I haven't been reimbursed yet
Very unprofessional , do not recommend
About QEEQ:10.0/10
I called customer service, Arthur was super helpful. He called reach rental
And confirmed my rental
Amazing job
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Customer Service
The Reach Rental associate went out of their way to make the rental experience very smooth.
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