Explanation not clear

C.Chan

Switzerland

Reviewed: Fri, Dec 13, 2019

About Budget: 6.7 /10

Free upgrade of car which is good but the upgraded car came with scratches. Upon return, they claimed to have no such records in the system. Luckily I have photos to prove my innocence. During collection, they mislead me to think that my deposit was made for a compulsory payment for a full tank of fuel. Eventually, i did not refuel upon return and they took my whole deposit.

Budget

Luzern

Switzerland

Intermediate | Mercedes-Benz B Class or similar

1 days rental

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Nat Watt

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Reviewed: Thu, May 16, 2019

“Northern Switzerland and Southern Germany”

About Budget: 2.0 /10

Even though we already had full insurance from back home and had a local Chinese speaker who knew some French with us, the front desk still scammed us into buying the car rental company’s full insurance. Very unpleasant experience!

About QEEQ: 8.0 /10