Although the pickup point is not at the airport, there is a shuttle service. Staff at gate 3 greet you, making it very convenient. The process was quick and professional.
Terrible experience. They charged for a tiny scratch at the bumper 250 euros, that can be fixed with a 10 euros spray. But they will never fix it anyway because the car has multiple scratches from previous users. Even if they have to charge a 50 euros fee would be acceptable. But is was obvious that the car had in the past a major accident and was dangerous while driving because the whole car was trembling with a speed of only 60km/h. The treatment was so unacceptable that they lost a customer. They didn’t even share a price list for any damage but charged at will. I am sure that if I move legally I will get a large sum back.
Welcome were not very kind both time.
The oil for the engine was critically low, we could have blown up the car engine. And they made us pay for the oil.
I will never book surprice rent a car again, and I will pass the message.
About QEEQ:10.0/10
Not a single problem with the site and booking
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