Nice and smooth process

J.Relvas

Portugal

Reviewed: Thu, Dec 26, 2019

About OK Mobility: 8.7 /10

At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive. Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.

About QEEQ: 10.0 /10

Standard Crossover | Nissan Juke hatchback or similar

1 days rental

Relevant Reviews on OK Mobility Lisbon Airport Terminal 1 (Shuttle)

F.Salgueiro

Portugal

1 days rental

Economy | Seat Ibiza 2 Doors or similar

Reviewed: Fri, Feb 28, 2020

“to repeat....”

About OK Mobility: 9.7 /10

Simple and efficient

About QEEQ: 10.0 /10

Easy and good value

F.Salgueiro

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, Feb 5, 2020

About OK Mobility: 9.3 /10

Good

About QEEQ: 10.0 /10

Good

Portugal

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Tue, Jul 30, 2019

“Great car terrible service”

About OK Mobility: 6.0 /10

OK car rental are completely unorganized. There is no signage to show how to get from the Airport to the depot. If anything went wrong with the car I think it could have been catastrophic as they can't deal with anything outside the norm.

About QEEQ: 8.0 /10

Joanna

Portugal

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Sat, Jul 27, 2019

“Some aspects great, others just awful”

About OK Mobility: 5.3 /10

The car was mostly fine. I gave it an avg score for cleanliness cos they gave it to us with some awful film smeared all over the windshield, rear window & mirrors, which dangerously reduced visibility. We couldn't see it til we drove out of the garage, in the dark, and it was too hazardous to stop on the roadside to wipe it properly. The counter staff were super friendly. But my god, did we ever wait a long time for our turn to drop off the car. Never seen anything like that. Moreover, when we picked up the car, the counter staff didn't say a word about the road toll system in Portugal, which is difficult for tourists to understand due to poor signage. With no reason to expect things to be different here than elsewhere, we hadn't read anything about it and were unprepared. So what happened is the 1st time we arrived at a toll plaza, we got in the "Via Verde" lane. OOPS ! And though we phoned OK Rent-a-car immediately after passing through it, and the person who answered reassured us it was no big deal and we could just pay the normal toll at any post office, that was untrue. Instead, we were charged the max. toll when we exited the motorway - 46,60 euros (!!!) - instead of just having to pay 9 euros. We were super pissed off. Finally, when we dropped off the car, we asked them to pls bring us back to our hotel, which was literally 10 min. away by car. We figured that was a fair request given the issue caused by them not telling us about the tolls (which they admitted was their mistake). But they refused and would only drop us off at the airport metro station or else the Oriente one. That added another 20 min. to our journey. I've rented cars in many places and they've usually dropped us off anywhere we wanted within reason.

About QEEQ: 10.0 /10