Car was great however when picking up I requested a printed tax invoice and the staff said they would have to check vehicle first and then send through. I have emailed to receive a tax invoice and have not received a response and I require this for work immediately.
About QEEQ:7.0/10
Could not product a tax invoice for payment only receipts
There was no mention of this during the booking. It wasn't until I saw the charge on my credit card statement that I found out about an extra fee of around 100 yuan. After 10 days of inquiry, the car rental company claimed it was a special location pickup fee. They couldn't explain what constitutes a special location. I picked up the car at the airport, which I guess is pretty special! It feels unfair, even though the amount isn’t much, it's still frustrating. Seems like I need to understand the rules better next time.
The staff were very patient. Our English is not very good, but they still took the time to explain everything. The parking spot they chose was also great, very convenient to the international airport.
About QEEQ:8.0/10
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Customer Service
thrifty= good, easyrentcar= bad
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