The booking was for a 12 PM pickup, but my flight was delayed and I arrived at 1:30 PM. I was informed that the car wasn't ready and had to wait for an unspecified amount of time. Alternatively, I could pay extra for an upgrade. They had BMWs, Land Rovers, and Leopards, but not the model I reserved. After stating I could wait 10 minutes, 10 minutes passed and still no car. I told them I couldn't wait any longer as I had to drive 300 kilometers. Reluctantly, they upgraded me to a Leopard. After completing the paperwork, I dragged my suitcase to pick up the car. The staff member mistakenly wrote Row 1 instead of Row A for the parking spot, causing me a lot of trouble finding it.
I got an MG ZS, a vehicle is standard far less than I had booked (Toyota CH-R). European control cluster annoying, would have been ok if it was a higher pedigree vehicle. The MG handled terribly (tramrailed over small bumps in road) although interior was nice-ish.
“All good, but the insurance part was a bit misleading.”
About Europcar:9.3/10
I was charged an insurance amount as much as the rental amount still with an excise of 550$
About QEEQ:8.0/10
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