My favorite rental car company

Suria is good but their office is in KLIA Terminal 1, people landing at T2 need to move to T1 for collection. Suria representative will pick up from T1. One clause that i didn't like is the off timing pick up and drop off charges which is bit more.

The pricing is bit high but has to be satisfied with the service.

The car wasnt ready to pick up at the airport, instead, a staff drove to meet and take us to the airport car park nearby (abt 5 mins ride) for car pick up. It would be much better if they can arrange to pick up the car right at the airport. The staffs were nice and helpful though.

Is hard to find the drop- off location in the car park. Even the gas is not full to full to the customer

I paid for Toyota Innova or similar car but they downgraded to a Malaysia made 4 door sedan. The size was much smaller and the staff rejected to change a similar car. I had no choice but to take the downgraded car. The Bluetooth audio took us 40 min and not able to connect my iPhone for GPS and audio. Most car rental companies rent the car with full tank of gas while this one left only less than half tank and the staff said to return the car with 3 bars. How could I return the car with exact measurement for 3 bars. Without any choice I had to fill up the tank almost full to benefit the next renter because there was quite a distance between KL city center and the airport.

Please keep the inside of the car free of roaches for future drivers.