Average

Very satisfied

Extremely slow, long queues with fewer and fewer staff. Spent an hour waiting in line. Very bad experience

Arriving at JFK Airport in New York around 3 AM, there weren't too many people renting cars, about six or seven. I waited in line for about half an hour, completed the formalities by around 4 AM, and then had to wait more than twenty minutes to get the car, wasting my precious two hours.

The wait at the Budget line at JFK was HORRENDOUSLY long. I arrived only ti find the longest queue was for Budget. I stood in line from 10.30am until 12.30 noon before i was able to get to the counter. The lady who served me mumbled away for most of the time and would walk away from the counter from time to time. It was a shoddy experience. IT WAS THE FIRST TIME I HAD EXPERIENCED SOMETHING LIKE THIS.