Hassle free first class service

I need to file a complaint about an employee named Zoe, who has short blonde hair. I encountered her at terminals 3 and 4 of Perth Airport when picking up my car, and her attitude throughout the whole process was terrible! Zoe initially pointed out an issue with my driver's license translation. I accepted it and found a solution, but Zoe told me I could only cancel the booking! Then, I called the customer service of the booking platform, who assisted me in communicating with Zoe and provided a final solution. Zoe was intentionally making things difficult for me the entire time! After spending extra money to print the documents she needed as per her request, she didn't even check them! When taking a photo of my ID, she didn’t include the documents I later added! From the moment I went to the counter to getting the car keys, she delayed me for about two hours! By the way, I have always had a good impression of Europcar, but Zoe ruined it. Her attitude has made me reluctant to choose Europcar again. Zoe indeed had a negative impact on Europcar’s customer loyalty! I hope other international travelers won't go through such an experience! I really hope Europcar takes my issue seriously!

More expensive than other rental companies

The parking lot was hard to find when returning the car. After missing it, we had to circle back, resulting in a 17-minute delay. The store did not inform us during the return, but a month later, we received a notice of a charge, deducting one day's rental fee for the 17-minute delay.

A decent car rental company with affordable prices. You only need a translated document to pick up the car. The model was in great shape with only a few thousand kilometers on it. I can't remember the exact mileage since it's been a few months, but the car was indeed very new!

Like: brand of car
Dislike: nothing