Poor condition of the car

The car was fine.

I've rented from them five or six times and overall I'm satisfied. The downside is that sometimes the good prices mean longer lines, occasionally over half an hour. It's best to arrive 30 minutes early.

Overall an excellent pick up and drop off of a very nice, reliable car. Faultless.

Perfectly happy with everything.Effortless from start to finish.

Waited nearly 2 hours at the Budget desk, as they simply did not have enough cars available, plenty of staff on duty going very slowly. Booked large family car, as 3 of our group taller than 6 feet. We were then told at the desk it was unavailable, and that we had been given a complimentary upgrade to an SUV. I asked what the car was and staff claims he did not know. We were given an old Nissan Rogue Sports edition, the older, smaller version. It had dints, scratches and stone damage, even a piece of the bumper on the front seat. We were now 25 hours into our journey, so rather than wait, I accepted the car and carried on with our journey. Not what we ordered and will not be using Budget again.

Car was excellent. On arrival at the counter the staff were very helpful and the whole process took under 10 minutes.

Everything was great and speedy.