Had a great experience with Routes car rental. Car exceeded my expectations and was clean and new. Pick up was a little slow but to be fair a shuttle full of customers arrived at the same time. Agent did not try to pressure or "scam" me into buying any extra insurance, toll pass or gas. Car return was super easy and fast. Shuttle to and from Routes was also fast and efficient. I would use this car rental co. again and would recommend it to anyone.
Did not have any Van's available upgraded dodge Durango that was returned while waiting did not have time for them to clean. Needed more help van drivers Julio and Concetta friendly overall ok would have preferred airport pickup couldn't beat price. All things considered not bad
it was not easy to find the shuttle; although all companies outside airport had same space for pickup; other companies were running more shuttles with fewer clients, yours was quite full ; which meant that more people appreciated the price offered;
Vehicle had major drive line vibration issue. When I returned the vehicle early the staff could not issue a refund and instead directed me to contact their customer service department.
When we arrived, the time to collect the vehicle we had booked was over, so it was no longer available. For that reason we had to choose the only option that there was a Jeep.
I had prepaid for a "Toyota Corolla or similar" vehicle at MCO for January 30, 2019. When I arrived at EasyRentCars MCO which had a large "Routes" sign outside, I was told that the only vehicle they had was a Jeep Rubicon. I asked if there was any alternative. The young woman staff member said "Yes, you have an alternative. You can leave and go back to the airport."
Therefore I accepted the Jeep. On leaving the parking lot the vehicle made a terrible rumbling sound and the steering wheel shook. I returned and reported this to the same staff member. She said that this was due to the tires that were installed on this type of Jeep, and it was normal. When I reached my destination after 2.5 hours of freeway driving I saw that the front tires were almost bald. I therefore did not drive the car further. I called EasyRentCars at MCO and when I explained the situation they put me on hold and immediately hung up on me. When I called again I was put on hold for 15 minutes until I eventually hung up. I called the Customer Service number for Routes that I found though Google.
"Kimmy" at Routes Ontario Customer Service was helpful and connected me to the manager "Kevin" (who I have previously been told was not in the office). He asked me to send photographs of the tires to him along with my phone number so he could contact me with a solution. Kevin did not call me. When I called again I was told that Kevin had left for the day. I was told that a replacement vehicle would be driven to my location in Jacksonville the next day. In the afternoon of the next day EasyRentCars delivered a new car to me.
As the Rental Voucher states that the Car Supplier is Routes Car & Truck Rentals please help me!!
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