Todo muy bien

Pick-up was smooth

Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made

Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given

Did not get the Chevrolet traverse, but a Ford Explorer which was an excellent vehicle. Only draw back was the long line when I picked up the car. After a 16 hour flight would have preferred a short waiting period. Overall the customer service staff very helpful

Car was fine although I booked a smaller size of vehicle than we would usually use. GPS was awful, would constantly provide wrong directions or would make us do a Uturn to find out we had to turn around again after having followed the directions.

Car had plenty of space same model as booked. Short wait time to pick up car.