Great experience. The staff couldn’t speak English, and I couldn’t speak Spanish, but communication was smooth using a translator. They provided a brand-new car with just 30km on the odometer. Amazing!
“Servicio de primera desde el mesón hasta la selección del vehículo”
About Europcar:10.0/10
Recibí un auto del año con 16.000 km en excelente estado.
El único detalle fue que no logré regular la intensidad del tablero de instrumentos para verlo mejor durante el día.
About QEEQ:10.0/10
Muy simple y rápido con explicaciones certeras sobre los botones y selección de alternativas.
Europcar charged me again after I finished using the car. Upon inquiry, I was told it was a system issue and they would process the refund on 2018/10/19. However, there has been no update and I have not received the refund. After submitting a second after-sales service request to Zuzuche, there was also no follow-up. I am very disappointed with this. I advise everyone to be extremely cautious when considering renting a car in South America.
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