Good

I returned the car today and realized I left 100 euros in the car. I called the rental company, but they said they didn’t find anything. Ridiculous, I know exactly where I put the money. Later, they stopped answering my calls. Clearly, something suspicious is going on; someone from the rental company must have taken it. It's my fault for being careless. I will never rent from this company again. Returning the car was incredibly difficult to find, and the service is terrible. I went around the airport three times and almost cried.

Both pick-up and drop-off were very quick.

Firstly, the work efficiency: communication at the car pickup was fine as the staff spoke good English, but it took about 30 minutes to be told to go to the parking lot where a staff member would be waiting. However, no one was there, and we waited another 10 minutes before a staff member slowly walked over, impatiently checked our documents, and then made us wait another 10 minutes for the car to arrive. The entire process took over an hour. Maybe others had faster service, but I had bad luck with highly inefficient staff. As for returning the car, I did so at an airport branch in a different city. The night before, the hotel front desk kindly informed me that a gate pass is required to enter the parking lot and should be provided at the pickup. We didn't have it, so I contacted the rental car customer service to inquire about gaining entry. They assured me that showing the rental agreement would suffice. However, upon arrival at the airport on the day of departure, I was denied entry without the card. I had no choice but to run several hundred meters to the return point to inform the staff and tell them I had a flight to catch, hoping for quick assistance. The staff was extremely cold and took their time giving me a card, which turned out to be expired. Fortunately, a kind driver used his card to let me in. By this time, I had less than 50 minutes until my flight. The return area was crowded, and despite my urgent pleas through the window, the staff remained indifferent and made me wait. Eventually, I had to drag a staff member busy with his phone to help me, who then lazily checked the car for another 10 minutes. The overall attitude was cold and seemed like they enjoyed seeing me stressed. Very unfriendly! I don’t know if this is common everywhere or just here. What should have been a perfect trip turned sour because of the lousy service at this branch, almost ruining my schedule! I’m too exhausted to complain about the rental car customer service’s wrong information and the general coldness and unfriendliness at Izmir Airport.

Very good

1. Firstly, when we arrived at the AVIS branch at Istanbul International Airport, we showed our booking contract. The staff printed a pick-up contract that was 693.95 euros higher than our original contract. After a brief negotiation, the staff reprinted the contract at the original booking price but swapped the car for a Ford C-MAX, which is clearly not in the same category as a Nissan Qashqai SUV. Despite the staff's assurances that the Ford C-MAX had more space, it is actually a compact car with much less space than a Qashqai. To avoid wasting time, we had no choice but to accept it. 2. The booking contract stated a price of 5929 RMB or equivalent USD, which equals 693.95 euros. Upon picking up the car, we were charged a deposit of 1173.43 USD. After returning the car, 139.31 USD was refunded, and the final charge was 1034.12 USD. With the current exchange rate, that's 6442.56 RMB or 753.08 euros, which is 59.13 euros higher than the contracted price. Please assist in inquiring what these additional charges are for. Thank you! 3. Aside from the above issues, the pick-up and return process was rather convenient. The car was very new, with an odometer reading of 7180 kilometers, in excellent condition.